Category Archives: Trust

Servant Leadership

Now Can Be the Time for Servant Leadership
by Vice President Bill Florin

You want to do the right thing for your people, being there as a resource to help them do their best work. You want your team to be open, honest and engaged. Maybe you are trying to figure out how to lead Millennials and the next cohort of people hitting the job market, Generation Z. If any or all of these ideas resonate with you, it might be worth looking at Servant Leadership and what it can offer your organization.

Servant Leadership (SL) is a concept made popular by Robert K. Greenleaf. He realized, during his 38-year career at AT&T, that it is as important for the organization to serve people as it is for people to serve the organization. This was a revolutionary concept when he published his essay detailing the model in 1970. Since then, SL has grown in popularity. Learning Dynamics has been doing more work in this area as organizations seek ways to create inclusive, inspiring and engaging environments as a platform to growth.

Surveys have shown that the youngest generations of people in the workplace value authenticity, honest feedback, and an opportunity to be heard, respected and contribute. The leader who practices SL concepts makes this a part of her everyday work experience. More than a dictatorial, order-issuing boss, the SL manager works as a coach, creating a culture in which people can experiment, explore new ways of doing things, make mistakes, and innovate. Ultimately, work becomes a place where people feel supported and valued, a place where people can and want to do their best work.

One of our Connecticut-based Learning Dynamics clients recently engaged us to facilitate a workshop to review that organization’s SL journey since its official launch as a component of its operating platform more than a year ago. During this session, which hosted nearly 30 people, the entire management team engaged in discussion of their SL experiences. This conversation included the company president. The mood was relaxed; you would not know the president was the top person if we did not do introductions.

While there was much discussed during the three hours, one message was clear: The company is going through a transformation, becoming a place where trust, respect in every direction on the organizational chart, and open communication are reality, not some wish for the future.

Importantly, accountability is a critical part of the formula. The same culture that fosters collaboration also demands honesty and a coaching approach when an individual is falling behind. The leaders view open, honest, timely feedback as a vital component of their core roles. Servant Leadership is not soft.

It is true that changing culture is hard work. It can be a years-long journey. But for organizations that embrace the idea and align everyone it, from the part-time individual contributor to the CEO, Servant Leadership can be an energizing shift that boosts the company to new high-water marks for performance.

Learning Dynamics offers training, organization development and coaching services that can help your organization grow and excel. Contact us today to discover if Servant Leadership could be appropriate for your company.

You Can Trust Me. Really.

Can you remember the first television commercial that you saw? How about the first ad that you heard on the radio? Of course you can’t. All of us have been marketed to for our entire lives. Younger people have faced the onslaught of marketing messages from their first moments in the maternity suite when free samples of formula, diapers and lotions are presented to new moms. We have all grown wary of marketing messages and our trust needs to be earned.

How are your organization’s employees doing earning your customers’ trust? If your organization depends on relationship-building and confidence in your team (and what organization doesn’t?), this is a valid, and maybe even urgent question.

Studies have shown that a few simple factors play important parts in how customers view you, your people and your entire organization. How does your team perform in these areas?

  • Professional Appearance
  • Face-to-Face Communication
  • Written Communication
  • Professional Relationships at Work
  • Knowledge of Products and Services

At Learning Dynamics, we call all of this Total Professional Image Quotient. TPIQ is a way to assess and coach your people to provide better service and deliver better results. The organizations that commit to TPIQ see a real difference in their financial and customer-service performances.

Strong business results are built on a foundation of trust between your customers and your employees. TPIQ training workshops accelerate the move from potential to actual customer by creating an environment where customers trust your team because they have earned it.

Learning Dynamics is an award-winning national training company with over 30 years of experience delivering innovative and engaging training at all levels of client organizations. Find out how we can help you by contacting us today. [subscribe2]