People and (not “or”) Machines

people and machinesToyota is taking tasks back from the robots. A compelling piece on Quartz explains that the carmaker’s executives realized that people still play an important role in production and that something is lost when employees do little more than feed the machine. Humans use their creativity and wisdom to envision new and better ways of doing a job, while computers and robots simply follow their programs. It’s a big difference. Toyota’s quality and efficiency have improved as a result.

There is something to be learned from this for all business leaders. While computers and robotics have helped us make giant improvements in quality, reliability and safety, and they handle many monotonous mind-numbing tasks that people don’t want to do, people still contribute in a special way. Creativity is part of it. Intuition, inspiration and joyful experimentation make a difference, too.

Have you ever seen a technology implementation deliver less than expected? How about a new process or an outsourcing initiative to failed to achieve its goals? Is it possible that the best people have had their roles reduced or eliminated and something has been lost?

Maybe the sweet spot is somewhere in the middle. A strategy where the best, most talented people are engaged and inspired to create, while the machines do the heavy lifting, should be explored. Until the day when computers can think for themselves – and that is still a long time away (we hope) – the spark and serendipitous discovery that only happen when people have a part will make a critical difference.

What is your organization doing to train, inspire and retain its best people, those who can “master the machines”? Who are your masters, or who will be with enough time, training and development.


Learning Dynamics offers a wide range of training and development solutions for progressive, forward-looking organizations.

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